1. Delivery
To European Countries we deliver with UPS. Delivery takes place on weekdays.
Information about shipping cost will be available during the shopping process, before checkout in the web shop. We ship the item within the max. 2-5 working days after receiving your payment on our account. If the goods are not found in stock you will receive a mail notification within 24 hours.
Track your order
Once your order has shipped, you will receive a confirmation email with a tracking number. The order can then be tracked at www.ups.com (European orders)
2. Returns and claims
There is a 14 days return policy on goods, from the day they are received. In case you regret your purchase at Birgit-oestergaard.com please return the product in unused condition, in the same quantity as you received it and in original packaging. The shipping and return costs will be at your own expense. Please use an insured delivery service, as Birgit Østergaard will not accept responsibility for items not received, as per The Consumer Contracts Act § 20, item 4 (in Danish “forbrugeraftaleloven”). When the goods are received by us and has been approved as without error, the purchase price less the sales and delivery costs will be inserted to your account within a few days.
Exchange, mis-delivery, claims
If you wish to exchange your product or have received a faulty delivery or a defective product, please contact us on +45 28450595. Please mention your web-order ID when contacting us.
Please return the product to the following address:
Birgit Østergaard
Kystvejen 65, 3. tv.
8000 Aarhus C
Denmark
Claims
Within the first two years from the delivery date of your product Birgit Østergaard offers two years right to submit complaints regarding workmanship and material defects. This does not cover defects or damage caused directly or indirectly by misuse, poor maintenance, violence or manipulation. In case of a defective product, Birgit Østergaard offers to repair, replace or credit the product. There is no guaranty for light bulbs.
DAMAGE caused by transportation
In case of obvious damage, we recommend that you accept the goods only with reservations or refuse to receive it. In both cases, we ask you to contact our customer service at design@birgitoestergaard.dk or call +45 28450595. Please include your web-order ID so that your request can be processed quickly and efficiently.
3. Refunds
In the case of agreed discounts, returned goods, or prepaid items, cancelled before shipment, there must be a full or partial refund of the purchase price. Reimbursement is always done by a reversal to the same account belonging to their previous credit card. This amount may also be reimbursed by bank transfer, if desired. Please state registration number and account number for your bank account. This information is not sensitive and can easily be sent by e-mail or other traditional correspondence.
4. Non-delivery
By defects or missed deliveries, please contact us at design@birgitoestergaard.dk or Phone +45 28450595. Please include your web-order ID so that your request can be processed quickly and efficiently.
Birgit Østergaard reserves the right to cancel orders in whole or in part. This usually happens due to price errors, system failures or suspected abuse of payment.
Birgit Østergaard is determined always to provide correct information on www.birgit-oestergaard.com. However, the information on the website may contain errors or system failure. The prices listed on www.birgit-oestergaard.com are neither an offer nor a contract. Prices and availability are subject to change without any further notice.
5. Privacy policy
Birgit Østergaard takes a great deal of care in ensuring that information which is obtained about you is treated appropriately. We will not pass on or sell your personal information to any third parties. All information is stored securely and is only accessible to trusted employees.
The electronic payment system in our web shop is secure and encrypted.
The shop system uses cookies to manage the contents of your basket. A cookie is simply the name of a file stored on your own PC. It is also possible to ask the system to save your address details for the next visit in our shop. If you want later to delete this information, this can be done via browser settings. In Internet Explorer, for example via the “Tools” menu and menu item “Internet Options”.
During a purchase we ask for your name, address, telephone number and email address. This information is used solely to process your order. Information reported will be stored electronically in encrypted form for 1 year. The purchase agreement is not stored in Birgit Østergaard in a manner so that it can be referenced later. In addition, we record an IP address from any purchase made. The information is normally not used, but can be used in connection to a police investigation. All fraudulent orders are reported to the police.
On request we gladly inform you about your personal data that we have registered in out system. Upon request, this data will be deleted, of course.
As a registered user, you have the right to know that Birgit Østergaard collects and processes your personal data. See above for your personal data.
You also have the right to know how we process your data.
If we process incorrect data, you have the right to correct this information.
You have the right to obtain erasure of personal data if we do not have a legal basis for the processing of such data and you can file a request asking us to erase this data to the extent that you think we retain such data.
If you think we are processing your data for marketing purposes and that we are not entitled to do so, you can object to this and it is our obligation to make a decision in regard to your objection.
You have the right to ask for a copy of your personal data in a format that allows transfer to a different service provider or supplier. We can only hand over personal data digitally if they are available in such a format.
If we process your data on the basis of your consent, you are – as registered user – entitled to withdraw your consent at any time.
We shall, in connection, inform you that we may rely on a different legal basis for continuing to process your data. In that event, we reserve the right to process any data to the extend that it complies with applicable law.
If you think that we have failed to comply with the General Data Protection Regulation while processing your personal data or in any other manner acted against the regulation, you have the right to file a complaint with the Danish Data Protection Agency. See www.datatilsynet.dk for more information about the Danish Data Protection Agency.
Data Protection
We have adopted the following organisational technical measurres on our IT platform with the aim to protecting your personal data.
- Antivirus on all IT systems that process personal data.
- Backup of all IT systems that process personal data.
- Use of branch-specific IT systems for processing activities.
- Non-disclosure agreements with employees, who need to process personal data.
If you have any questions, please contact Birgit Østergaard, Kystvejen 65, 3. Tv, DK-8000 Aarhus C, e-mail: design@birgitoestergaard.dk